People, not pizza: reflections on social franchising

Card2752
I’ve been fortunate enough over the last few months to design, recruit and deliver a social franchising programme for SSE, called Scaling to Success. It was aimed at social entrepreneurs and social enterprise leaders who had a proven model and were seeking to replicate it: and looking at a franchise-type approach to that replication. It was not “franchise is the answer” but more “a practical look at replication through the lens of franchising”; and the outcomes will hopefully also be very practical and implementable. Continue reading

Share Button

Why ‘adapt’ is the new ‘nudge’ (and why that’s good for social entrepreneurs)

  Skininthegame I’ve written before about my love of podcasts, and how they can spark off new ideas or generate new thinking on the way to and from work. My current fave is More Or Less, the Radio 4 programme about statistics, numbers, and how they relate to the news events of the day (often to politics and policy).  This covers everything from the real value of the national debt to the comparative effectiveness of different contraceptives. It’s more interesting (and entertaining) than it sounds, and  it is particularly useful to have that rational discipline and questioning mindset when, like me, you are giving a lot of thought to an organisation’s measurement and evaluation.

I mention all this because the main man of More Or Less is Tim Harford, also known as the FT’s Undercover Economist (incidentally, the book of that name is a great intro to economic thinking and gives useful insights into pricing, costing, markets and much else besides).  He has a book being launched later this year called Adapt: Why Success Always Starts With Failure, and I’m looking forward to it to an almost indecent degree.

Why? Well, if you read my recent piece on how social entrepreneurs learn, or anything about SSE’s approach to learning, you’ll know that we are keen advocates of action learning or learning by doing. That the best learning comes from action, and that the most successful initiatives are not those with the perfect business plan, but those which learn from failures, mistakes and imperfections. That things get figured out on the frontline, not in back offices;  that it is not academic ‘experts’ who solve complex problems, but practitioners with experience; that solutions are often better generated from bottom-up action and adaptation than top-down planning and grand strategies.

Indeed, it is that flexibility, agility, and adaptability that is identifiable in the best social entrepreneur-led organisations around, explaining their ability to both continuously improve and innovate their product and service, and also their readiness to seize opportunities and utilise untapped resources. The blurb for Harford’s book resonates strongly with this, saying that ‘out’ go experts, plans and (top-down) leaders, and ‘in’ come adaptation, improvisation, failing and learning (and trying again). And it looks like he will apply that thinking to big problems (Iraq, global warming, terrorism) and ‘small’ ones equally (everyday decisions in life and business).

While ‘nudging’ focuses on influencing (and changing) behaviours, adapting is more fundamentally about encouraging action before planning, overcoming obstacles as they arise, changing approaches rapidly and, most of all, about shifting the culture of risk-aversity to one of risk-awareness and even risk-acceptance. And further accepting that there will be failures along the way.  It is an approach that makes most sense in a world in which contexts and circumstances shift rapidly, and in which the pace of society’s development (and life generally) seems to outpace the best-made plans of policymakers and theorists.

So 2010 might have been the year of ‘nudge’, but 2011 should be the year of ‘adapt’ (and the year after that….).

[NB – Some might then advocate for an ‘adapt’ unit at the heart of government, perhaps headed up by Tim Harford himself; but obviously that would be a top-down, strategic plan for adaptation with an expert at the centre…which wouldn’t really work at all :0) ]

 

 

Share Button

Unintended outcomes and impact measurement

Peoplewhocare I had the pleasure of visiting the SSE programme in Wigan and Leigh last week, to facilitate an ‘introduction to social impact measurement’ session with the students on the programme. I do love that experience of arriving in on a train to a place you’ve never been before, wandering down the road to a building, following the signs….and finding an SSE programme there just like the ones across the network.

I think the session went pretty well: great to meet the students and their projects at different stages, and help them think about the story that lies behind their work (aka ‘theory of change’), what tools and methodologies to think about using, and how much time and resources to commit to evaluation at this stage of their work. I like the process because on the one hand it challenges you to put numbers and objectives to the activity you are thinking of doing (and to what tangible difference you hope to make), and on the other it forces you to take your head out of the day-to-day of delivery and think about the broader context and overall story. Both timely and relevant activities for early-stage social entrepreneurs as they plan, work on communications, and set up systems and processes.

In the course of the couple of hours, before heading across to Liverpool SSE’s steering group meeting, we discussed ‘unintended outcomes’ as well: being open and alive to positive and negative effects that might not have been part of the original plan. They told me of a perfect example (which I’m reporting second-hand): how one Liverpool SSE student became Facebook friends with another one on the programme; via that network and a couple of conversations, he identified that this SSE student lived near his ex-partner and, as a result, close to his son…who he hadn’t seen for almost 18 years. He was able to get back in touch, and, in an appropriate tying up of loose ends, his son then attended his father’s SSE graduation.

Unintended indeed, but a great outcome. :0)

Share Button

The Life of an Intern

Hey everybody, it’s Ryan the intern!  I just wanted to take a few minutes and write about my experience here at the SSE so far.

From day one, it has been fantastic working here.  I’ve never had an office job before, although I do have a bit of other work experience.  What I thought was going to be a month of being bored to death, cooped up in an office with a bunch of old people turned into being one of the most inspiring, exciting jobs with the greatest bunch of people I have ever worked with (and they aren’t even old, or at least you can’t tell)!!

Business, for me, has always been something I’ve studied only because it seemed like a practical way to get a job in one of the worst economies that the USA (yes, I’m American so excuse my different spelling of words) has ever seen.  I don’t know whether it’s the English charm in this office, the fact that I feel like my work has meaning, or just the overall vibe in the office that we are all helping other people. We have started using a forwarding service that just helps us get our mail to different replika klockor office locations. But whatever it is, coming to work is a great part of my day and I’m sad to say I will have to leave at the end of the month to go back to school for my final semester before heading out into the real world.  That said, I must repeat the first thing I learned in this office and that was where the tea is.  How English! 🙂

Specifically, I’m working under Nick doing things like contacting the press, working back and forth with fellows and current students to finish up certain jobs, and organizing/analyzing (not analysing haha) data from evaluations and such.  It’s been great fun as every day is a bit different, so it keeps me interested.

Finally, it’s just really interesting seeing how a non-for-profit works; it’s neat how we have to go about different strategies to keep things working like obtaining grants and the like because the SSE doesn’t rely on its program as its only source of income.

Well, that’s all from me for now.  I’ll be back next Monday with another update of sorts, I’m sure.

Cheers!

Share Button

New podcasts: leadership, social entrepreneurs and numbers

Routinenumbness
The benefits of having lost the argument over who should have the long commute with my wife is that I have plenty of time to catch up on podcasts and a bit of work-related listening on the way in (and back). Though the journey itself is routine, it also provides a chance to listen to things that are outside the normal sphere of work stuff, and stretch the brain a bit.

At the moment, there's a few programmes I'd heartily recommend:

1) Guardian Charity Effectiveness Podcast: this time on What makes a good leader? and withan excellent line-up including Debra Allcock-Tyler from DSC and James Partridge from Changing Faces (who is one of the most admired leaders here at SSE). And a bit of SSE representation from SSE Fellow Debbie Ariyo from AFRUCA, phoning in on the lack of diversity in leadership in the sector. All produced by another SSE Fellow Jude Habib's organisation SoundDelivery.  Plenty of nuggets here on leadership, challenges ahead in 2011, and keeping focus whilst retaining a long-term view.

2) Peter Day on Not for Profits: Peter Day is a genius, as far as I'm concerned, and have often mentioned his great podcasts about the world of business here before. This episode includes his recent appearance at the Good Deals conference a few weeks back, and looks at the recurring issue of scale. Does the non-profit sector need to become more like the market? Challenging and valuable listening.

3) More Or Less: There are, of course, geeks in the sector, many of whom are operating in the evaluation field (I was delighted to learn on a recent visit to New Philanthropy Capital that they had a feedback form after their Xmas party: that's devotion to the evaluative cause right there…). My own inner geek loves More Or Less, which is all about looking at the numbers behind the stories: this week it looked at the issue of student debt, and how much people would actually pay. The sanest, most reasoned take on that issue heard all month.

4) An interview with Matthew Taylor: Podcasting in the sector is rare, so also been enjoying this recent initiative from Social Investment Business; Matthew Taylor, Chief Exec of the RSA is a really interesting thinker on a lot of big current issues: Big Society, civil society, engagement + membership, citizen-centred social action, the power of networks and more. Very much worth 10 minutes of your time

Happy listening….

Share Button