Russell L. Ackoff and the F-Laws of business

Since I recommended Peter Day's World of Business in my top 10 podcasts for social entrepreneurs, it's only become more relevant. In the past few weeks, the programme has covered the Salvation Army (once described by Peter Drucker as the most effective organisation in the world, in any sector), Project Alcatraz (or how a Venezuelan businessman became a social entrepreneur) and, most interestingly of all for me, the thoughts and learnings of the late Russell Ackoff, a management and business thinker.

Ackoff speaks much sense about a whole range of topics related to business and management, but I was particularly interested (given our work here at SSE) in his emphasis on learning. He's strong on the difference between teaching and learning (something which we still struggle at times to get across). He emphasises that an ability and willingness to learn are the keys to a successful organisation, and that one can only learn from doing something wrong (or making a mistake). Further, the best opportunities for learning come in the face of adversity or difficult times: perhaps we should reframe 2010 as "a great year of learning for the third sector". More seriously, this chimes exactly with our belief in learning-by-doing.

I particularly like his distinction between errors of commission and errors of omission. The former consist of doing something that should not have been done; the latter consist of not doing something that should have been done. Ackoff contends that errors of omission are much more serious, because they cannot be corrected or retrieved…they are lost opportunities; and that organisations fail more often because of what they do not do, rather than what they do. But this is not often reflected in practice, because it is only errors of commission (i.e. what has been done wrongly) that are recorded and noted, which tends to make people averse to risk and less prone to challenging the status quo. Which makes an entrepreneurial ethic all the more important in establishing, leading and working within an organisation.

I've added three Russell Ackoff books to the SSE bookshop:

BigFlaws
Management f-Laws: how organisations really work

TurningLearning
Turning Learning Right Side Up

LittleFlaws
A Little Book of f-Laws

You can also download a pdf of the latter for free from www.f-laws.com

Highly recommended.

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A must do for any social entrepreneur… It’s a win-win.

Just starting the second week or fifth full day of my one month internship here at the London SSE, I have been given the assignment to research and blog about a wonderful opportunity open to social entrepreneurs around the globe who are looking for growth in their social ventures. The opportunity is called the Global Social Benefit Incubator (GSBI), and is a program provided by the Skoll Foundation.
GSBI Logo As a young social entrepreneur myself, I see this opportunity as a dream program that is designed for any social entrepreneur wanting to re-adjust, polish, and develop their social enterprise with the assistance of experts.
You may be thinking this is a sales pitch, not a blog post, but I have yet to explain what the opportunity entails. Within the first five minutes of applying, I think you will begin to see how you will benefit.

The application is founded on three business planning exercises that are designed to assist the applicant in defining their organization’s value proposition, target market, and “social business” model. It is true that most social entrepreneurs have already defined their enterprises in these areas, but the GSBI application takes the applicant step-by-step through a mentored process with a variety of notes, examples and templates, which I believe, prove beneficial for any entrepreneur.From the applicant pool, twenty scholarship winners (US$25,000 value) will undergo a four month online, two week in-residence “action learning” and mentoring program. This program will develop the know-how in critical areas of business including: focussed mission/vision, target market segmentation, business models, finance, organizational capacity building, and metrics, teaching the aspiring social entrepreneur the "hard tools" behind entrepreneurial success.

Although young and so far unaccomplished within world of social  entrepreneurs, I will go through the application process as a learning tool. Not only will it allow me to help better  define the goals for my very own youth initiative program based out of Canada, but it will help shape my future ideas of creating a youth-led national social enterprise in Canada. Thus, regardless of how experienced you are as a social entrepreneur, I highly recommend that you do the same: use the application as a lesson and a tool. It is a win-win situation, and you never know how big the “win” will be.

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Top 10 podcasts for social entrepreneurs

Confusioninformation
Following on the back of the top 10 blogs for social entrepreneurs, I thought I might add to that with some podcast links. I've been travelling a bit of late (currently on my way to Leeds) which, in addition to the commute, has meant a fair amount of podcast listening. I'm retreading a bit of previous ground here (see Podcasts + Pendolinos, Recent Social Enterprise podcasting, and Podcasts and  Audio Links), but there have been some decent additions to some old favourites….so here goes:

1) First up has to be Peter Day's World of Business which is consistently interesting about all aspects of business. And, when you consider that the last three episodes have featured employee-ownership, biofuels and entrepreneurship advice, it is also often of considerable relevance to social entrepreneurs

2) More specifically of this world is Social Innovation Conversations which is a US-based podcast affiliated to Stanford Social Innovation Review; mostly it is downloadable episodes of panels / speeches from events, but they are usually high quality people talking about relevant issues, so definitely worth a look through the archive

3) Evan Davis is best known for hosting Dragon's Den here, but I think his Bottom Line radio programme is great. Simple format (3 CEOs, 3 different companies, discussing few specific topics) and doesn't outstay its welcome. Has featured Divine Chocolate's Sophi Tranchell and Anne MacCaig of CafeDIrect previously.

4) SmallBizPod is the leading small business specific podcast, and Alex Bellinger does a terrific job with it, meeting entrepreneurs and raising issues that you don't find elsewhere. You can find a social enterprise specific section on the website with interviews from events and leading social entrepreneurs.

5) Echoing Green has been supporting social entrepreneurs for 20 years or so, and is one of the few support organisations to have ventured into podcasting. Its Be Bold podcast is about careers and is obviously pretty US-centric, but there's some good stuff here regardless: about people's motivations, about supporting oneself, about personal development and so forth.

6) Staying in the US, PRI do an occasional social entrepreneurship podcast, usually focused on international development work, and usually quite brief; but decent-enough

7) For a more cerebral take, and cutting-edge business thinking, try HBR's IdeaCast. Occasionally tiresome when it's just Harvard authors plugging Harvard books, but it's a good place for prompting new thinking and new ideas.

8) I've recently got into the Business podcast from the Guardian, which is pretty good + snappy about current business events + news; occasionally features ClearlySo supremo Rod Schwartz as well….

9) Some decent enough bitesize intro podcasts from Enterprising Non-profits in Canada (planning, value, what is social enterprise etc)

10) Brand new is the Ashoka Tech podcast, which has started with an episode on World Toilet Day (insert joke about starting at the bottom here….); bodes well, but too early to tell: one to keep an eye on.

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And if that's not enough for you, see our bookmarks for more, or check out the 100 best small business podcasts, although if you;ve got time to listen to all of those, then the business is probably going down the pan :0)

Working up the courage / energy to do twitter lists (twists?) at some point soon….

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Global Entrepreneurship Week: why it matters (or does it?)

No10reception
A brief note to reflect on last week. It was certainly a full one for us: attending the launch in the British Library, speaking at a Westminster briefing event, organising a networking videoconference for our Sydney / London students, speaking at an event in the Black Country, and going (with half a dozen current students) to Downing St for a reception there (see pic).

At times the week can feel a bit like preaching to the converted, or at least meeting with the converted (several times), and there was little sense of this permeating mainstream media to any degree. Enterprise UK might prove me wrong on that: there were certainly thousands of events, so I'd imagine that there was a huge amount of cumulative web + local news coverage. Nevertheless, social entrepreneurship and social enterprise are a small world, so it can sometimes feel a bit insular.

To a degree, though, I think that is part of the value of the week, and social enterprise day in particular. Though this might not be the remit or core objective, there is a "rallying the troops" feel where people can get recognition for the work they've done (see here on the importance of recognition in this sector) and get re-inspired about why they are doing it. Some might pass off the reception at number 10 as hob-nobbing and schmoozing, but the students from different SSE programmes who were there got the chance to network with leading practitioners, civil servants, politicians, and sector media, got a sense of what was achievable (given the award announcements), got recognition for the work they do, and got a slug of inspiration to keep doing it. And my role was (not always successfully) trying to introduce them to as many relevant people as possible.

My favourite part of the week was the international networking video-conference we organised (article in Social Enterprise Mag about it) not only because it was 'global', but also because it was practically useful, about entrepreneur-to-entrepreneur interaction, and because the people involved were amazing in their openness and energy. And they are what the week is really about.

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Networking advice + tips for (and from) social entrepreneurs

Pickaxe
So it's Global Entrepreneurship Week this week. And it's a week chock full of events, press releases, statistics and more. Our own contribution came this morning with a live videoconference between SSE students in London and Sydney, using CISCO's Telepresence system in their offices. Given where we were (the world leader in networks) and what we were doing (connecting  / learning / sharing), the theme of the dialogue was about networking: advice, tips, stories and thoughts about the importance of it for social entrepreneurs. I was excited about that, and about using the system they use in 24 :0)

We had half a dozen social entrepreneurs in each city, from a range of backgrounds and working on a range of different projects (hello Wale, Junior, Ryan, Saritha, Farah, Janine, Nikki, Tracey, Nicole, Jason; see London and Sydney programmes for more details). They heard first from foremost Australian social entrepreneur Steve Lawrence (now working as Executive Officer at ASIX, who helped set up the event today) on his tips and learning and feelings about networking. Steve had some great contributions, including:

– there are "lovers" and "tourists" in business, and lovers are the ones who are passionate about it, will follow up and make the most of connections

– that he tends to ask questions, to help discover what matters to the other person and find what they're passionate aboute

– that he always writes something about the person / conversation on the business card when he gets it (particularly important at events where you come away with a stack)

The social entrepreneurs from both sides then shared their thoughts and experiences, which covered a lot of interesting ground. This included the importance of creating authentic connections (and being authentic in your interactions), of following-up (and being purposeful in your networking), and on the need (at times) to be persistent when it seems worth it. There was also the point that generosity to others, such as connecting two other people at an event, normally repays itself (in a good karma kind of way). There was also the excellent advice to be responsive and thankful in your interactions.

The conversation moved on to authenticity, and the genuineness of networking. Understanding people's passions requires to be genuinely interested and on a positive motivation…not smiling and waving while you look over the person's shoulder for someone more important. There is a difference, it was said, between a coffee-fuelled speedy effort to buttonhole people, and an authentic, 'whole-person' conversation over tea. One quote in this context was "be yourself and you will meet the people who are right for you". There were further key points about being concise and relevant (you can be genuine, but also be concise in what you say): being able to get across what you need to swiftly is crucial. 

The final bit of the conversation focused on cultural differences, and how it was important to be respectful and knowledgeable of practice and custom internationally. A couple of the social entrepreneurs, who both work overseas, felt that this was crucial to success for their project, be that about religion, belief systems, customs, language or about devolving and delegating power to ensure the project sustains. The linguistic challenge was also seen in social entrepreneurship more generally, with jargon and vocabulary sometimes being a barrier to progress and good contacts being built (one felt that social entrepreneurs themselves were bridgers and translators in effect, between communities and the corporate / estbalished third sector world).

There was also an interesting insight into working with Aboriginal communities, and the amount of sign language (hand signals, eyebrow raising etc) that is used to communicate. Which brought us back to face-to-face vs. online, with the general consensus that online was useful, but couldn't replace face-to-face (which was reinforced by the very technology we were using) in terms of achieving authentic, trusted relationships. The kind of relationships on which social entrepreneurs thrive. 

We hope to have the video up soon, and thanks again to Martin and the team at CISCO for making it happen. What was exciting to me was to see the culture of openness and honesty reflected in both groups of social entrepreneurs, and to be running an event where learning and knowledge were being shared witha  purpose, rather than being just a launch or talking shop.

The Anglo-Australian top 10 networking tips for social entrepreneurs:

  1. Be authentic and genuine
  2. Bring your whole person
  3. Be generous to others (it will repay)
  4. Ask questions and understand the other person
  5. Be patient and (as appropriate) persistent
  6. Always follow-up: make the most of the contacts you make
  7. Be respectful and attentive
  8. Use online networks to broker or bed down relationships, but not to replace face-to-face
  9. Be honest and open, and that will be mirrored
  10. Be concise and relevant


The top 5 quotes from this morning's event

  1. "If you're generous to other people, it repays. I think it's a universal law" – Junior
  2. "Sometimes you feel like the ugly one at a speed-dating event" – Ryan
  3. "A night on the turps" or "Hit the turps" (Australian colloquial: to get drunk) – Jason (et al)
  4. "You don't go in playing golf, you go in playing ultimate wrestling" – Nikki
  5. "You have to kiss a lot of frogs before a prince comes along" – Saritha (via Colin Crooks)

[btw, on the same subject, you can check out SSE CEO Alastair Wilson in the recent issue of Social Enterprise Magazine, and I also very much liked this post on The Key to Powerful Relationships]

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