Third Sector Leadership event: nuggets of leadership gold

The Third Sector Leadership Centre’s inaugural big event took place this week at Vinopolis in South London, and there were nuggets of gold to be had. Given that social entrepreneurs are often instantly leaders as well, and often the next generation of third sector leaders, I thought I’d try and capture a few brief highlights from some of the speakers and presentations:

Digby Jones, recently DG of the CBI, started us off with the keynote, and he had some good leadership advice, including:

  • lead by example (if it’s uncomfortable, do it first)
  • ensure people take their holidays
  • put the hours in, but…
  • …if it can wait till tomorrow, go home tonight
  • problems at work often stem from problems at home
  • communicate at all times: foster a culture of openness and honesty
  • look out for others: "good leaders are unselfish people"
  • have a sense of humour
  • remember QED: Quality (of organisation, brand, the work), Environment (workplace, politics) and Dosh (has to be right; "if there’s room in the budget, give it to them not you…then tell them you have")

Inevitably, he also banged on about the need to educate people about risk, about the low levels of literacy and numeracy, and that there are winners and losers. To quote directly, "If they can’t do things, let’s put an exocet up their chuff". And he ended with another pearl of wisdom: "It’s very diffficult to give a bollocking to a cheerful person"

[In theory, this led on to a "big debate" but actually we just had a series of speakers (something of a shame for those of us expecting/hoping for sparks to fly)….]

Stuart Etherington of NCVO started with a generous tribute to Stephen Bubb of ACEVO for having the original idea, before moving on to what was distinct about leadership in the third sector, namely governance, measurement, more/more diverse stakeholders, combining delivery and policy, and multiple funding streams.

Shaks Ghosh, ex of Crisis and now at the controversial Private Equity Foundation, talked about leadership being about:

  • reaching down into communities, and understanding how to lead within communities
  • the challenge of remembering where we came from, and retaining that contact with the grassroots
  • fearlessness (in pushing boundaries, grasping opportunities…and saying no)
  • good management, as well as energy and passion

Stephen Bubb, chief exec of ACEVO, reciprocated the tribute from NCVO’s boss (who said they didn’t get on? ;0) and  gave his insights:

  • best leadership lessons are learned on the job
  • "tipping point" leadership: you don’t always need everyone with you…sometimes you are  ahead of them, seeking opportunities and reading trends
  • whingeing: a CEO should never do it, but point out the way forward (there was a  swipe here at whingers in the sector, methinks)
  • "You don’t cross a chasm one step at a time" (from Lloyd George)

Finally, Campbell Robb, the Director General of the Office of the Third Sector, shared his insights (the first of which was not to speak fifth, as Digby Jones walked out as he started….!), starting with an anecdote in which he referred to an exercise on a Harvard programme about the power of silence. Having chatted to his partner, she asked if NCVO had "sent you to Harvard to find out you talk too much", before adding that she could have done that much more cheaply. The lesson from this was to look to those who know you. Others included:

  • keep mission and values at heart
  • have empathy and humility (and a willingness to learn at all times)
  • create space for fearlessness

Add all of those up and some sort of perfect leader may emerge…and more still came out under questioning. Campbell Robb had a neat summation of the independence issue (govt: "why don’t you do what we pay for?"; sector: "why don’t you pay for what we do?"), while Stuart Etherington talked of the "uniqueness of managing people who don’t have to be there" (volunteers). Stephen Bubb called for boldness over paying for the best people, and being professional and passionate (and that the two are possible in tandem).

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The sessions I was in were varied: the first was (in title) about leadership in local communities, but was really an introduction to an evaluation/planning tool, rather grandly titled Weavers Triangle. It’s basically a triangle with Overall aim at the top, Aims/Outcomes at the middle level, and Activities/Outputs at the bottom. Like this:

Weavers1

It was quite interesting, but caused lively debate as there was inconsistency in the way it was described at different times.The flaw for me is that there is no sense of "needs" in that equation: what unmet needs are trying to be met? As Ben from Bassac said to me afterwards, though, it’s just a tool…and people can do what they will with it.

The second session I went to was "leading a social enterprise". This was obviously more directly SSE’s field, so no great revelations, although it was interesting to gauge the cultural barriers from some voluntary sector organisations to trading and earning income. The Adventure Capital Fund gave a presentation about their work (which was very dry; some case studies would really have brought this alive) in terms of mixed loans and grants, and seeking a blended return + the type of support they provide during the length of their involvement.

There was also a social entrepreneur, Kevin from Pecan, an organisation in Peckham which had been revitalised through nimbleness and new innovations. He was a much more engaging speaker (almost all questions went to him), and covered important issues like risk, internal skills, shift in cultures, and the need to communicate the social impact of enterprise activities. He also gave a real sense of this being a people-driven change, rather than simply adopting a model or structure which would solve all problems.

[btw, it was great to see an SSE Fellow and current student in that session as well….]

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Other stuff: some decent networking, an interesting whistlestop session on integrative leadership (which I’ll come back to another time, methinks), and a final plenary which didn’t do much for me but others seemed to enjoy. There was one great quote from Susan Digby (or Susan Digby Jones as she was called in the programme!), founder of the Voices Foundation who said, in response to a question about leadership/gender, that she’d always been able to get any man to do anything for her! Her advice included:

  • learn on the job
  • absolute blind faith in the mission
  • strong support systems (at home and work)
  • display passion + work hard
  • work on the ground: it feeds and sustains the motivation

Final note to Tracy Beasley, Director of the TSLC (and congrats to her and her team on the event being a real success), who left us with the thought that "there can be no change if there is no learning", which certainly underpins SSE‘s work and has done since inception.

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The definition of social entrepreneurship (yes, again)

There’s a big article out at the moment on the Stanford Social Innovation Review, entitled “Social Entrepreneurship: the Case for Definition”. The abstract is as follows:

Social entrepreneurship is attracting growing
amounts of talent, money, and attention. But along with its increasing
popularity has come less certainty about what exactly a social
entrepreneur is and does. As a result, all sorts of activities are now
being called social entrepreneurship. Some say that a more inclusive
term is all for the good, but the authors argue that it’s time for a
more rigorous definition.”

It’s quite an interesting article with some good points and case studies, and I’d generally recommend a read of it. But, it’s central premise is that social entrepreneurship is only social entrepreneurship if it has scale or, in their words, “lead to a new superior equilibrium”. Here’s what they say:

“We define social entrepreneurship as having the following
three components:
– (1) identifying a stable but inherently unjust
equilibrium that causes the exclusion, marginalization, or suffering
of a segment of humanity that lacks the financial means
or political clout to achieve any transformative benefit on its own;

– (2) identifying an opportunity in this unjust equilibrium, developing
a social value proposition, and bringing to
bear inspiration, creativity, direct action, courage,
and fortitude, thereby challenging the stable state’s
hegemony;
– and (3) forging a new, stable equilibrium
that releases trapped potential or alleviates the suffering
of the targeted group, and through imitation
and the creation of a stable ecosystem around the
new equilibrium ensuring a better future for the targeted
group and even society at large.”

It’s a little bit tricky, I acknowledge, to take this out of context (do read the whole piece: it’s more understandable then), but the argument seems utterly flawed to me. They start by saying that we must first define entrepreneurship, because ‘social’ simply modifies that. OK, fine. They then go through entrepreneurship definitions (Schumpeter, Drucker et al)….and end up with:

“we believe that entrepreneurship
describes the combination of a context in which an
opportunity is situated, a set of personal characteristics required
to identify and pursue this opportunity, and the creation of a particular
outcome”

OK, no argument from me there. And no argument with the characteristics they then pull out (inspiration, creativity, prone to action, courage, fortitutde). But the case studies of entrepreneurs they select are only large scale disruptive entrepreneurs: the founders of eBay and Apple and so on. This means they move towards a definition of entrepreneurship which involves scale as well:

“It is through mass-market adoption, significant
levels of imitation, and the creation of an ecosystem
around and within the new equilibrium that it [the new equilibrium] first stabilizes and
then securely persists.”

Before finally moving, inexorably and inevitably, towards a definition of social entrepreneurship that involves scale as well. And those who don’t achieve scale? They are “social service providers”….:

“But unless [social service provision] is designed to
achieve large scale or is so compelling as to launch legions of
imitators and replicators, it is not likely to lead to a new superior
equilibrium.

These types of social service ventures never break out of their
limited frame: Their impact remains constrained, their service
area stays confined to a local population, and their scope is determined
by whatever resources they are able to attract. These ventures
are inherently vulnerable, which may mean disruption or
loss of service to the populations they serve. Millions of such
organizations exist around the world – well intended, noble in
purpose, and frequently exemplary in execution – but they
should not be confused with social entrepreneurship.”

So basically, their argument is: entrepreneurship involves certain characteristics, but is also about fundamentally changing (through disruption/imitation) a sector or field on a large scale. Therefore, social entrepreneurship (and I don’t disagree with how they define the social part of this: primacy of mission etc) is the same.

[Incidentally, why these groups are “inherently vulnerable”, anymore than a large organisation set up by an entrepreneur is beyond me….for another time, perhaps…]

But they can only get to this point by creating a definition of entrepreneurship that involves scale. Which is, well, not something you find in many definitions of the word/concept. Aren’t there small entrepreneurs?

I’d like to be really clear that we have nothing against the kind of social entrepreneurs (Yunus, Victoria Hale etc) they describe: they and the work and impact of their organisations is magnificent, and deserves to be recognised and supported. And Skoll have done wonders in promoting the movement through the Forum and supporting social entrepreneurship through their awards (the latest 2007 awardees are another impressive set of amazing people). But why must a definition (which they want to avoid confusion, and because “We are concerned that serious thinkers will also overlook
social entrepreneurship”.
) exclude those who demonstrate the same characteristics, the same entrepreneurial spirit and mindset, with the same primacy of mission, and achieving the kind of changes they discuss, but on a smaller scale?

What is wrong, for example, with differentiating between, as we recently discussed in several posts with the Shaftesbury Partnership, “system” social entrepreneurs and “community” social entrepreneurs, whilst acknowledging that some of the latter may morph into the former?

Anyone who reads this blog regularly will know that we cover this ground regularly and that we are more interested in getting on with delivery than going round in circles forever in this debate. But I couldn’t ignore this, particularly as this pre-eminent emphasis on scale is precisely what our talk at Skoll and forthcoming paper (on the long tail of social entrepreneurship) are intended to address.

Lest you think I’m alone in this critique, a few people have responded (here it is called a “lullaby to elites” in the comments, which is a bit strong!), but the first comment under the paper on Stanford’s own site says it pretty plainly:

“This [the article] is interesting but unfortunately just completely wrong. The vast
majority of entrepreneurs are small. This does not stop them from being
entrepreneurs. So it is with social entrepreneurs. The vast majority
are small. This does not stop them from being social entrepreneurs. How
big or influential they become is entirely irrelevant to their status,
as it is with entrepreneurs generally. Treating the extent of their
growth or influence as an indicator of their status is a category
error, like saying only large buildings with penthouses are really
buildings, and my house therefore doesn’t count as a building.
Similarly many entrepreneurs fail. This doesn’t stop them being
entrepreneurs. So it is with social entrepreneurs. Many will fail. This
doesn’t stop them being social entrepreneurs. The above argument
applies. There may be some conceivably valid reasons for wanting a
definition, such as the one given at the end of the article – that
people will be confused if you don’t – but this reason has nothing to
do with the size or influence or success of social entrepreneurs.”

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SSE Fellows: update on activity

As I flit between the Scylla and Charybdis of CapacityBuilders Destination 2014 and the new proposal for a Social Investment Bank (see also this Observer interview with Sir Ronald Cohen), news comes in from around our Fellowship network:

 

– first up, Charles Armstrong, founder and CEO of Trampoline Systems, which was developed with and at the SSE (it also powers our extranet), writes to tell us that they have received £3million funding from US investors; fabulous news, and also a boost for UK-based 2.0 tech companies more generally

 

Chris Dabbs, who is both a Fellow and helped establish and run the Salford SSE pilot programme, is now also the co-ordinator of the NHS Social Enterprise Network; Chris e-mails to point me to an article he wrote in Health Services Journal, entitled, Taking care of business (registration/login required; can e-mail a copy if wished) which focuses on the support that (social) entrepreneurs need for the NHS to really be transformed in the way we would all hope….well worth reading

 

– An SSEI (Ireland) Fellow, Anna Lo, has become the first ever ethnic minority candidate to be elected in Northern Ireland and, indeed, the first Chinese candidate ever to be elected to any UK assembly or parliament. An amazing achievement.

 

– Jude Habib, who graduated from the London programme in December 2006, points us to her spangly new website which is up and running: her organisation, SoundDelivery is taking "a fresh approach to communications for the third sector", so check our their recent work and activity….

 

– finally, our chief exec Alastair Wilson, himself a Fellow of the first SSE programme back in 1998, features in Regeneration and Renewal’s current edition (online here but subscription required) under the headline "Have-a-go helper". It’s a good introduction to SSE, covering the methodology (learning by doing, case study driven), the importance of legitimacy ("Nobody appoints a social entrepreneur….it’s very important that they see it is possible to create things from scratch"), its track record (85% projects still running), its history (Michael Young and the importance of personal motivation), and why (and how) the government should invest in supporting social entrepreneurs….

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Military takes lessons from disruptive businesses

Great headline for an article in USA Today: “Can small businesses help win the war?“. Apparently the US military have taken note of the success of businesses such as Craiglist, YouTube, and the like, and are studying how traditional businesses are responding. Why? Because Al-Qaeda is a disruptive organisation based on decentralised leadership. See the following:

“How large, traditional companies fare in this
fight may prove invaluable in developing a strategy against al-Qaeda.
That’s why the military is going to school. A book making the rounds at
the Pentagon is The Starfish and the Spider: The Unstoppable Power of Leaderless Organizations.
It was written for a business audience, but military strategists are
saying, “This is the best thing I’ve read that applies to
counterterrorism,” says Lt. Col. Rudolph Atallah, a Defense Department
director in international affairs.replica relojes suizos de lujo

The premise of The Starfish and the Spider
is that centralized organizations are like spiders and can be destroyed
with an attack to the head. Decentralized organizations transfer
decision-making to leaders in the field. They are like starfish. No
single blow will kill them, and parts that are destroyed will grow back.”

The three-option solution to dealing with a decentralised opponent? Change the ideology that fuels them (aka hearts and minds), centralise them (governments easier to deal with than terrorists; Google takes YouTube), or decentralise yourself. I’m not quite sure how far you can take this analogy (a decentralised  military force is a pretty scary prospect), but shows the impact on our culture and ways of thinking that new organisations/ways of doing things are having. And I might be getting hold of that book too….In fact, while we’re at it, here’s Amazon’s list of the top 10 business books from 2006 (for some reason, Amazon.co.uk only has a list of 6, of which only 2 overlap; go figure)

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Social Entrepreneur Awards: global round-up

A week today, the next group of SSE students graduate from the London programme, and it is certainly important to celebrate and recognise achievements in the field. So, on that note, here are a few recent award-winners of note:

Vikram Akula, Indian microfinance guru, won Schwab Social Entrepreneur of the Year in India

– Kyle Zimmer, of First Book, won the same award for the US: hear a podcast interview with him

– Sylvia Hudson won a social entrepreneur award in the North East here for her work with South Tyneside Credit Union

– Acumen Fund calls for 2008 Fellows (that’s the year not the number they want…)

– Australia’s Social Entrepreneur of the Year is named: Tania de Jong for her work introducing disadvantaged children to music and the arts

– The US seem to be mirroring our Enterprise Week initiative…except they call it entrepreneurship week… and there are some good stories/award-winners here too.

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